FAQ

FAQ

Download & Register

How do I change my password?
Can I change my e-mail or phone number?

Recording & Syncing

How do I sync data from the "Health" App or other applications on my phone?
How do I edit or delete my records?
Can I record multiple items at the same time?
Can I sync my blood pressure monitor, blood glucose meter, or weight scale to the Health2Sync App?
Can I add historical records to the diary?
Can I import my recordings through Excel or other formats?
What should I do if I frequently forget to take my meds or measure my blood glucose?

Data Review

How do I export my records as an Excel file?
Will I lose my records if I log in again or change my smartphone? How do I transfer data?

Others

I no longer want to receive any notifications about my partner not logging blood glucose records or his or her readings exceeding target range. How do I change my Partner's notification settings?
How do I add other users or healthcare professionals as partners?
Where can I view the educational content that Health2Sync sent me?
How do I turn off notification reminders for the Health2Sync partner account?
Can the Health2Sync App measure blood glucose directly?
Is the Health2Sync App free to use?

To learn more about how to use Health2Sync Mobile App, please refer to our Health2Sync Mobile App User Guide

Health2Sync Mobile App User Guide